Assist
Answers everything before the guest arrives.
Menu, venue and services, 24/7 and in over 30 languages. It also uses the conversation to suggest the dishes you want to sell.
The AI that answers everything about your restaurant, right on WhatsApp / on the Web / in your hand.
Fala Cliente is an AI assistant that serves your guests on WhatsApp. It answers questions about the menu, the venue and services 24/7, and alerts your staff when something goes wrong, at the table or on delivery.
Guests install nothing. Keep your current systems. Dine-in and delivery.
Guest: do you have vegan options?
Fala Cliente: We do! Today there's a grain salad, a mushroom risotto and a plantain moqueca. If you're avoiding any ingredient, let me know and I'll check.
Guest: is there parking?
Fala Cliente: Yes, there's a partner parking lot right next door. Want me to tell you our most popular dishes too?
Guest: what time do you open?
Fala Cliente: We're open from 12pm to 11pm, every day. Tonight there's also live music from 8pm.
From QR code to solution, in a single chat.
No app, no sign-up, no training. Guests point their camera and they're already chatting.
The guest reaches out
Through the QR code on the table, on the delivery packaging or via the link in the restaurant's Instagram bio.
The AI answers instantly
Menu, dietary restrictions, venue and services, based on your restaurant's own information and in the guest's language.
Your team steps in when needed
If something goes wrong, staff get the table, the context and what to do, right on WhatsApp.
Takes care of your guests before, during and after.
Resolve Dine-in
Turns things around while the guest is still at the table.
The guest flags the problem in the chat. Your team arrives knowing who it is, where they're sitting and what to do.
Resolve Delivery
Gets there before the 1-star review on the delivery app.
A caring message while the guest is still eating. Showing up matters more than fixing.
96%
of unhappy guests leave without complaining.
They come back weeks later as a low rating on Google or the delivery app. Fala Cliente opens the conversation first.
Every conversation becomes insight about your guests.
Everything guests ask, order and complain about on WhatsApp is organized in one dashboard. See who comes back, when you get busy and what your menu still doesn't answer.
Know who comes back
Every guest gets a profile with visits, dietary restrictions and notes from your team. Next time, they're greeted by name.
Know when you get busy
Traffic by day and hour, best-selling dishes and where guests come from: the table, delivery or Instagram. Staffing and stock stop being guesswork.
See what your menu doesn't answer
Unanswered questions become a to-do list for your info, and complaints are grouped by type. All compared to the previous period and exportable as PDF or CSV.
Still have questions?
Talk to the Fala Cliente team directly on WhatsApp.
Ask us on WhatsAppDo I need to change my system or my menu?
No. Fala Cliente runs alongside what you already use. All you add is a new QR code; everything else stays the same.
Who answers the messages, a person or a bot?
The AI handles everyday questions like opening hours and the menu. Orders and anything happening at the table go straight to your team.
Won't this just become a complaints channel?
No. It becomes a resolution channel. The AI helps handle problems while the guest is still at the table or, for delivery, before they leave a bad rating in the app.
Does it work for delivery too?
Yes. It's a separate module focused on preventing the bad rating before the guest reviews the order.
Do I need someone dedicated to this?
No. Alerts go to the WhatsApp of whoever already runs the floor: you, the manager or the service team.
Your guests already want to talk. Let Fala Cliente answer.
A quick WhatsApp chat and we'll show you Fala Cliente working in your restaurant.